Omnicom-owned Hearts & Science has this week promoted Amy Matthews, its head of client experience, to the newly-created role of chief experience officer.
In her new role, Matthews will continue to report in to CEO Garret O’Reilly and sit on the senior leadership team.
Having worked at Hearts & Science for close to five years, Matthews has also worked as co-chair of OMG (Omnicom Group) Minds and as a mental health first aider.
Her new remit will consist of ensuring that the agency’s vision is understood and reflected within its wider working culture.
Matthews will additionally support account leads to make sure that Hearts & Science provides best-in-class service to its clients.
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“Amy’s new role focuses on taking Hearts to the next level in making sure teams can reach their full potential,” O’Reilly said.
“She has proven skills when it comes to talent development in her previous role as head of client experience, and she has championed mental health across the OMG UK group.
He continued: “While we’ve invested heavily in data and technology in line with our mission to make our industry fit for the future, we are very aware that the right talent working in optimal conditions is critical to our success. Amy’s new role will enable her to make a real impact both with our teams and for our clients.”
Matthews herself added: “I am passionate about making sure that everyone’s experience of Hearts is the best it can be, from our amazing employees to all of our partners.
“This is an exciting time for us and it’s incredibly important that everyone feels the benefits of working with and for us and understands our goals.”
